LAST UPDATED: August 2026

1. WHO WE ARE

[Your Legal Business Name] ("we", "us", "our") operates clients.freddiedigital.uk. We are the Data Controller responsible for your personal data.

• Contact Email: support@freddiedigital.uk
• Postal Address: [Your Registered Business Address]

2. THE DATA WE COLLECT & HOW WE USE IT

We collect personal information to provide our services and manage your portal account:

• Account & Identity Data: Name, business name, email address, username, and account password. (Lawful basis: Contract Performance).
• Billing & Transaction Data: Payment history and subscription details. Payment card info is processed securely via Stripe/our payment provider and is never stored on our servers. (Lawful basis: Contract Performance / Legal Obligation).
• Technical Data: IP addresses, login timestamps, device info, and browser type collected via logs to secure the portal. (Lawful basis: Legitimate Interests).

3. HOW WE SHARE YOUR DATA

We do not sell your personal data. We share data only with essential processors required to deliver our services, including:

• Hosting providers (e.g., WordPress/web infrastructure)
• Payment processors (e.g., Stripe)
• Membership access platforms (e.g., WishList Member)

4. INTERNATIONAL TRANSFERS & DATA RETENTION

• We retain your personal data for as long as your account is active or as required by UK tax and business laws.
• Where data is transferred outside the UK/EEA, we ensure adequate protections (such as International Data Transfer Agreements or standard contractual clauses) are in place.

5. YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion of your data under certain circumstances.
• Objection/Restriction: Object to or restrict processing of your data.

6. HOW TO LODGE A DATA COMPLAINT

If you have concerns about how we handle your personal data, you have the right to raise a data protection complaint directly with us:

1. Send your complaint to support@freddiedigital.uk with the subject line "Data Protection Complaint".
2. We will acknowledge receipt of your complaint within 30 days and investigate without undue delay.
3. If you remain unsatisfied with our resolution, you maintain the right to lodge a complaint with the UK regulator, the Information Commissioner's Office (ICO) at ico.org.uk.